Payment for goods due at the time of ordering, unless paying by check. Then items will be sent once the check has been received and cleared. Items are hand-dyed and/or hand painted. While maintaining the utmost highest quality is the goal, some imperfections will happen. Some items may appear differently in person than on the website. These are limited editions and are custom made, so items may not be exactly duplicated and differences may occur. If absolutely unsatisfied, items are refundable within 30 days. Yardage has a 10% restocking fee; a 20% restocking fee for custom orders. Customers pay for return shipping. Goods must be returned in the same condition as they are received. There are no refunds on cut yardage or shipping.